Returns & Refunds Policy
At Osilbabydoll, your satisfaction is our priority. We strive to provide high-quality products while maintaining strict hygiene standards for intimate items.
Order Cancellation (Before Shipping) You may cancel or modify your order at any time before it ships and receive a full refund, including original shipping costs. Simply contact our customer support with your order number. Most cancellations are processed within 1–2 business days.
Returns After Delivery We accept returns only if the item has a manufacturing defect or was damaged during shipping.
Eligible Returns (Quality Issues Only):
- Manufacturing defects (e.g., functional failure, material issues)
- Items damaged in transit
- Must be reported within 30 days of delivery
Non-Returnable Items:
- Change of mind purchases
- Opened, used, or tested products (for hygiene and safety reasons)
- Items without original packaging or accessories
- Consumables (lubricants, condoms, etc.) once opened
- Personalized or custom orders
Return Process for Quality Issues:
- Contact our support team within 30 days with your order number and photos of the issue.
- We will provide a Return Merchandise Authorization (RMA) and return instructions.
- For approved quality issues, we will cover return shipping costs.
- After we receive and inspect the item, we will issue a full refund to your original payment method (typically within 5–10 business days).
Privacy & Discreet Shipping All orders and returns are shipped in plain, discreet packaging with no product descriptions. Your privacy is our top priority.
Final Note We reserve the right to refuse returns that do not meet the conditions above. This policy helps us maintain the highest hygiene standards for all our customers.
Thank you for choosing OsilBabyDoll, and we look forward to serving you! 😊
