Frequently Asked Questions
Order & Shipping
How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.Free shipping to most regions.
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or call us at hotline: +1（314）203-5920
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy Chat with us.
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy Chat with us.
How to use a love doll?
In modern society, human beings are no longer willing to suppress their desires. They are eager to break the shackles of their sexuality and pursue free sex. The advent of sex dolls made it possible for everyone to experience this sexual happiness equally.However, buying a sex doll is a big investment for everyone, so we want to make sure that you get the most out of it. We’ll cover everything you need to know about using a sex doll.
Why do we need a love doll?
A sex doll is a highly authentic sex toy, and its main function is for sex. In the past, inflatable dolls have been mentioned in many movies and reports. With the revolution of technology, the current realistic dolls (usually made of silicone or TPE) came into being. They are even more beautiful than real people, with long legs, small waist, big boobs, and a small face. Like many male dream lovers, sexy, glamorous, pure and healing. As long as there is a need, they can become your lover, wife or whatever you want.
TPE vs Silicone love Dolls: Which is better?
Choosing between TPE and silicone requires considering factors such as realism, texture, and maintenance. Silicone is more durable and offers an extremely realistic feel, while TPE is more affordable.
How long will it take to get my love doll?
Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.
Who is responsible for custom fees?
Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. We offer assistance throughout your purchase, ensuring a worry-free experience. In most countries, we now handle all customs duties for you. Click for more details.
Is OSILBABY store legit?
Yes, OSILBABY store is legitimate. OSILBABY is an emerging international professional brand.We own our own factory, which is one of the largest adult product factories in China, and we have established cooperative relationships with many brand distributors.
Why consider buying an OSILBABY love doll?
All dolls you purchase on OSILBABY (domain name) are genuine products of our brand, guaranteed to be authentic.Because we are both the brand owner and the manufacturer, you can track your ordered doll throughout the entire process, from customization to production, and any issues can be addressed and resolved immediately.OSILBABY is committed to providing you with the best online sex doll shopping experience. We offer high-quality and affordable sex dolls and adult toys, highly transparent and flexible end-to-end tracking, and excellent customer service.As a leading manufacturer in the industry, we offer a comprehensive range of products to meet the diverse needs of today’s customers. All our products are made from medical-grade TPE or silicone materials.In addition to custom services, we also offer product development services, backed by our experienced design team.Enjoy exploring our curated selection of popular series!
Are lovedolls legal/will this doll pass customs？
Yes,adult-looking dools are legal in every western country.All sex dolls onOSILBABY are legit.please rest assured to buy.
What are the shiping costs of a OSILBABY love doll?
OSILBABY guarantees free worldwide shipping! We’re transparent in our pricing, ensuring there are no concealed fees to surprise you. Customs regulations may include taxes that vary depending on your destination country’s laws and are the buyer’s responsibility.
What kind of materials are the realistic love dolls made of?
We use high-quality silicone and TPE, along with metal skeletons and flexible joints that ensure safety and enjoyment. Our materials are safe, hypoallergenic, and eco-friendly. They are incredibly lifelike and built to last.
Can I modify or cancel my order for OSILBABY love dolls?
If you want to change or cancel your order, forward your request to a97816979@gmail.com at your earliest convenience. The rates for cancellation and restocking fees depend on the timing of your request.If you cancel your order within 4 hours, you are eligible for a 93% refund. If you do it within 24 hours, you will receive an 80% refund.Orders for custom sex dolls cannot be canceled at any point, and we are unable to provide refunds for them.
PAYMENT INFORMATION
Can I use a promo&coupon code?
Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the “Apply coupon’ button to revise your cart total.
How can I pay?
Osilbaby doll offers two payment options for your security: PayPal or Credit cards.
Are my online payments secure?
Your privacy and payment security are very important to us!
We use the SSL protocol to encrypt all information. You can see the green padlock tothe far left on the URL bar followed by “https:/1′ rather than just ‘http:/l’ which is non-encrypted.
Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.
Can I change or cancel my order?
Yes. If you want to cancel your order, please send your cancellation request to osilbaby@gmail.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:
Within 4 hours – you will receive a 93% refund.Within 24 hours – you will receive an 80% refund
Note: You cannot cancel an order for a “custom’ doll at any time. We cannot refund youfor a doll made to your specifications.
SEX DOLL INFORMATION
How to clean a love doll?
To avoid bacterial buildup, we recommend a thorough clean every 14 days. Considercleaning more frequently depending on your usage.
Use a mix of antibacterial soap and clean tepid water, and gently massage the doll skin with your hands, or pat down with a light sponge. Don’t get the neck and head too wet or immersed in water when washing your doll, as this can cause any of the metal components to rust. If you get the metal components wet by accident, be sure to dry them immediately to prevent rust.
You can shower or bathe your sex doll.
How to store a love doll?
The love doll should be stored either on its back on a soft surface, or upright (but not standing on its feet). It should have a neutral position, which is approximately how it came in the box. Common options include laying it in a bed or the box it came in, or hanging it in a closet if it comes with a hook
Can I return my doll if I am not satisfied?
Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.
We will either repair or replace the doll depending on the level of defect.